Customer policies

Shipping policy

From confirmation to your doorstep

Delivery delays

Weather, strikes, courier disruptions and other circumstances outside our control may delay delivery. We appreciate your patience and will assist with available tracking information.

Address accuracy

Please check your shipping address and contact number carefully before confirming your order. Gauribha Jewellery is not responsible for delays or losses caused by incorrect or incomplete customer-provided details.

Undelivered or returned packages

If a parcel is returned to us after failed delivery attempts, an additional shipping charge may apply before it can be sent again.

Returns & replacements

Help when something arrives incorrectly

Returns or replacements are considered only when an item arrives damaged or when the product received is different from the product ordered.

Requests submitted without a suitable parcel-opening video cannot be accepted. Please keep the item, its packaging and labels in their original condition while your request is reviewed.

Terms of service

Terms for shopping with Gauribha

Products and pricing

• All products are subject to availability.
• We take care to present colours and details accurately, but slight variations may occur because of lighting, photography and screen settings.
• Prices may change without prior notice. The price confirmed with your order will apply to that order.

Order acceptance

We may refuse or cancel an order if an item is unavailable, pricing or product information is incorrect, or the transaction appears suspicious or fraudulent. If payment has already been received for a cancelled order, the applicable refund will be arranged.

Payments

Full payment is required when an order is placed. Payments are processed through secure third-party payment providers. Cash on Delivery (COD) is not available.

Shipping and cancellation

Orders are processed under our Shipping Policy. Delivery dates are estimates and may vary. Because processing begins promptly, orders cannot be cancelled after they have been confirmed. Please review product and delivery details carefully before completing payment.

Intellectual property

Website content—including images, logos, designs and text—is owned by or licensed to Gauribha Jewellery. It may not be copied, reproduced or used without prior written permission.

Limitation of liability

To the extent permitted by applicable law, Gauribha Jewellery is not liable for indirect, incidental or consequential loss arising from use of the website or products.

Your responsibilities

You agree to provide accurate information, use the website lawfully and avoid any activity that could harm the website, the business or other customers. False or misleading information may result in order cancellation.

Privacy

How we use the details you share

We use the information you voluntarily provide—such as your name, phone number, email address, message, shipping details and order information—to respond to enquiries, confirm and fulfil orders, provide support and share delivery updates.

Where necessary to complete an order, relevant information may be handled by service providers such as payment processors, communication platforms and courier partners. Your use of WhatsApp, Instagram or another third-party service is also subject to that service’s own privacy terms.